Scheduling Flights

If you would like to purchase a SkyRide or Lesson, or if you received a Gift of Flight Certificate, or if you have purchased an online voucher, this page contains all the instructions you need to book your adventure. So be sure to read this entire page!

To Purchase a “Gift of Flight”, SkyRide, or Lesson

“Gift of Flight” Certificates: A flying experience is a perfect gift for almost everyone on your shopping list!  So avoid the mall and give them a Unique Gift that is perfect for any Holiday, Family Celebration (Anniversaries, Birthdays, Graduations, & Weddings), or Corporate Event (Employee Rewards & Customer Appreciation).

Online Voucher Exchange: To exchange your Voucher purchased online for a nice glossy “Gift of Flight” Certificate, email it to adventure@altitude.ca  Allow 3-5 business days for delivery by mail, or phone for same-day delivery/pickup in Winnipeg.

All our flights must be prepaid in advance to confirm your reservation.  We don’t have time to accept money or give receipts at the airport when we could be flying instead.  So if you don’t already have pre-paid a Voucher or Certificate, then here are several options to purchase and/or reserve your flight:

1.) Use your credit card by phone (7am-11pm) or email adventure@altitude.ca. Be sure to specify card number, expiry date, security code, name on card, and the flights you wish to purchase.  You can specify your choice of dates now or reserve them later.
2.) Use PayPal, send the total for your chosen flight(s) taxes included and type your reservation information in the remarks to Paypal-CAD@altitude.ca
3.) By Post, mail a check or money order payable to “Adventure At Altitude” with your request and return address/phone.  Use the mailing address: 42 Francois Muller Place, Winnipeg, MB.  R2J 4K1.
4.) In-person, at the Asessippi Ski Resort Kiosk inside the main lodge doors during winter, or if you need a quick gift for a special event, we can hand deliver (or you can pick up) a gift certificate or make a cash payment by calling that morning for same-day service in Steinbach or Winnipeg.

If you have purchased our basic entry-level Co-Pilot SkyRide to 1000 feet altitude, then you have a few options to customize your flight for the level of excitement you wish to experience!

Upgrade your Adventure!

On our Co-Pilot SkyRide you will cruise around the countryside peacefully at 1000 feet enjoying the Scenic view for approximately minutes (which is plenty of flying time and more than enough adventure for some), but for others like you…. not so much!  To give you the Spine-Tingling Chills and Thrills you desire - we first have to climb to double the altitude of 2000 feet (since we will drop at 2000 feet per minute in a dive, 1000 feet just isn’t enough altitude)!  Then you will defy the force of Gravity and pull some G’s as you pick up speed to over 100 kph in less than 4 seconds (that’s faster than most drag race cars can accelerate), followed by many more weightless stalls, straight down dives, climbing wingovers, and spiral spins!  Its better, higher, and faster than any ground-bound Roller Coaster you have every experienced!!!  Its just $40 extra for so much more in return!  Plus if you upgrade in advance by phone with a credit card when you book your reservation, then we can spend more time actually flying that day.  But it is fine to decide at the last minute before your flight (or even during the flight if you gain some courage once in the air).

If you are the type of person to take everything to the max and experience it all, then go for our best flight upgrade with more than double the time of our other SkyRides with 25-30 minutes in the air at 5,300 feet altitude.  It’s so high that you will see the most incredible 360 degree view of the countryside all the way to Lake Winnipeg over 100 km away,  you will climb up over the tops of the clouds, feel the smoothest air above the clouds for the best hands-on control for beginner fliers, plus you can choose to experience the wildest and longest aerobatics possible (because the aerobatics in our “Fear Factor” flight may be over too quickly for the most adventurous who can truly handle it)!  So up-size your SkyRide to EXTREME for just $80 (that’s just $20 per thousand feet extra altitude).  You will be rewarded with 3x longer airtime, 5x the altitude, 10x the view, and 100x more excitement!  WOW!!   We prefer that you upgrade at the time of your reservation since we will arrange our day’s schedule to spend the most time flying with you, and to make sure you bring warmer winter-weight clothing.  Sometimes we may be able to accept your upgrade before your flight only if we have enough spare time that day.  But you do have to let us know before you climb on-board since we have to put on extra clothing before-hand.

Bring your Friends

Since your friends, co-workers, and family have probably not heard about Adventure At Altitude yet, if you help spread the word in advance of your reservation date then we can offer you a lower group rate (4 or more) to reduce the price!  Tell them your flight date and time so they can just phone with a credit card to be added to your slot.

Spectators:  You can bring as many family or friends you wish to witness your adventure.  They can watch your flight from our facility, then see the photos/videos afterwards!

Flying Schedule

Flying Season: We are available most days all year round, Summer & Winter, by reservation only.  In Winter we are flying at Asessippi Ski Resort, come come out to Ski, Fly, Snow Kite, and Dog Sled!  Cool winter air is smoother, so it is the best season to come flying and for Students training for their Pilot License when there is snow on the ground.  So don’t wait for Spring to sign up since Spring has the most turbulent conditions of all 4 seasons!

Time Slots:  Start times vary with seasonal changes in Sunset, but our first and last slots of the day are tentatively reserved for Students taking lesson programs at dawn (7 & 9am), and 2 hrs before dusk (8pm in he summer).  So initially SkyRide bookings are accepted between 11am - 6pm until 48 hrs in advance unless you have a special request for a late weekday booking to arrive after work.  Plan to be at the site for at least 2 hours.  Each 2 hour slot can be booked by up to 4 participants so convince your friends to join you, otherwise you may be booked with up to 3 other guests.

Last-minute Bookings: There will never be a slot available on the same day you are calling since I can’t answer the phone when flying – so don’t even try to call less than 24 hrs in advance for a last-minute booking.  With so little time to return calls late in the evening, you will only get a return phone call if we do have a slot available tomorrow, and enough time to call you back.  So if you don’t get a last-minute confirmation that evening then you will have to call us again to book another date/time

Group Bookings: For groups of 5 or more, please phone to make a custom reservation of a longer time slot so you can also receive our FREE picnic, higher flights, and photos/videos all included at discounted group prices!  Groups of 5-7 get a 3 hr slot with hotdogs and drinks included, and groups of 8 or more (just 4 couples) can request our incredible gourmet 6-course meal to celebrate a special family or corporate event in during slots of 4 hrs or more depending on the group size (limit 20 per day).

Weekdays: Weekend slots get booked up very quickly, so weekday morning afternoon, and evening bookings are preferred if you have a day off because the schedule is more relaxed and we can spend more time with you than on weekends.  Steinbach is only 25 minutes from Winnipeg’s Perimeter Highway, so even if you are working till 7pm, there’s still plenty of time to arrive at our hanger for the last summertime slot at 8pm.

Holiday Long Weekends:  We will accept bookings for one day only based on customer demand and our schedule.  We find that most of our customers have other plans with their families on long weekends.  Since we don’t want to split a long weekend in half, we will only accept bookings either in the morning of the first day of the long weekend, or in the afternoon of the last day.  That way we can all still enjoy a long weekend with our own family while being able to do some flying with you!

Choosing a Date to Fly

It is best to choose a date where you don’t have anything else firmly scheduled right after your flight.  That is because it is common for us to have to push flights ahead an hour or more in case of weather delays, or if a previous group arrives late or takes more time to complete flying.   So it is best not to book anything for at least a 4 hour or longer window after your start time, or to have something planned to do afterwards that you can easily miss or arrive late to.  But if you have an important meeting or commitment that you can not miss or be late for, then it is best to make that your priority for the day and chose a more relaxed day where you can take your time to fly and avoid having to reschedule in case of last minute changes or delays on the day of your flight when you call to check the message.

To make your Reservation by Phone

During most days the pilot is too busy flying to answer the phone, so be sure to leave a message.  He will call you within 1-2 days to confirm your reservation so be patient and don’t keep phoning unless you have not heard from us after 48 hrs.  Be sure to make your 1st & 2nd choices in advance of your phone call from the schedule provided online (click link below).  You are talking directly to the pilot, so he can’t be expected to wait on hold while checking your calendar or discussing with others in the room.  The pilot will only make one return phone call, so if you don’t have an answering machine to accept his message, or if your mailbox is full, then it’s up to you to phone us again if we have not been able to reach you after 2 days.  Live-person  phone calls have to be quick and efficient so we can get back to flying, so here is the complete information that we require since priority is given to proper reservations:

1. You 1st & 2nd choice of date, and range of times you are available each day (don’t just give one specific time).
2. Your name and the number of people you are reserving flights for.
3. Either your personal cell phone number, or both your home and work phone number that has an answering service so we can leave a confirmation message.
4. If you are driving more than 70 km from Steinbach (farther than Winnipeg) please tell us.  We will set an earlier weather check message or ask you to call the evening before if you have a long drive of several hours or from another province!

If you have a pre-paid Gift Certificate or Voucher/Ticket purchased online:  Decide if you want to upgrade your flight (see descriptions above), and have your credit card handy before phoning to reserve.  When you arrive, we can redeem vouchers electronically on your smartphone or tablet, or bring a printout of your purchase with you.

You won a Charity Auction Prize or have a Coupon:  Select from a list of flight options by clicking the Prices tab, then use your prize winnings towards any SkyRide Flight Lesson Package that you choose!  The price of the SkyRide or Lesson will be discounted by the value of your Gift Certificate or Coupon with the balance paid by credit card when you phone to reserve.  Remember to bring your certificate or coupon to redeem on the day of your flight.

Cancel a Reservation, Re-Scheduling

You can cancel by phone up to 24 hours in advance and we will remove your reservation from the schedule with no penalty so you can book again some other time with no expiry date. However if you don’t show up for your appointment and haven’t left a cancellation message 24 hrs in advance (so we can book someone else in your slot), then you have forefeited your flight.  But in the case that something unexpected happens, we will offer to sell you another discounted flight that is $100 off the regular price.  That way our expenses will be covered to have an empty slot, and you can still fly by purchasing another time slot at a discounted price.

We may have to cancel your reservation within 50 minutes of your scheduled time due to bad weather or equipment maintenance to make sure that you have a perfect day to enjoy your flight in safety and comfort.  You may be rescheduled as often as is necessary, or even postponed to fly next season without any penalty or expiry of your credit.

Instructions for Students taking Lesson Packages

Pilots taking Lessons must booked more than 48 hours in advance, in 2 hour slots during the mornings at either 7am or 9am, or evenings 2 hours before dusk (varies seasonably).  During the winter, we have smooth conditions all day long, and since we are not as busy as summer you can book anytime during the day.  If you have not purchased a lesson package yet, then just select a package and call to make a reservation for your first day, and pre-pay with a credit card to get the discounted price.  Lessons are held based on your personal schedule, so you can book any date or time not on the online schedule as long as we don’t have any personal appointments or family obligations.  For last minute reservations less than 24 hours in advance or to check for cancellations, then please phone and leave a message, do not use email since I only check email once every 2 days, but phone messages are checked every evening.

 

Now that you have read all the instructions, you are ready to choose your date/time by clicking MAKE A RESERVATION, then phone to make your reservation to fly!